Understanding your delivery options & how to track your parcelUpdated 2 months ago

We want to ensure your delivery experience is smooth and stress-free! Both DPD and Parcelforce offer flexible options to get your parcel to you exactly when and where you need it.

📦 Tracking Your Order
Your tracking number will be provided once your order has been marked as dispatched. You can monitor the status of your order by logging into your account on our website. Your account dashboard will display your most recent orders and their current status beneath your name.

Once your order is dispatched, you will receive a dispatch email containing your tracking number. If your order is marked as dispatched but you can't find the email, please check your spam folder. The email subject line will state "Your order has left the building" and will be sent from [email protected]. Please note that tracking information can take up to 24 hours to update after dispatch.

Deliveries usually take 1–3 working days to arrive. For specific transit times, check out our Help Centre article [here].

🚚 DPD Delivery: Flexible & Convenient
DPD provides live tracking and real-time updates, giving you full control over your delivery.

✅ Tracking Updates – Receive an email with a live tracking link and a one-hour delivery window. On the morning of your delivery, you’ll get an update with your expected delivery time and the driver’s name.
✅ Leave Safe Option – Choose to have your parcel left in a safe place without a signature. You can also request delivery to a neighbour. By selecting this option, you acknowledge that no signature will be required.
✅ DPD Pickup Shop – If a delivery attempt is unsuccessful, your parcel can be redirected to a DPD Pickup Shop for you to collect at your convenience.
✅ DPD App Features – The DPD App lets you:

• Change your delivery date

• Add special instructions

• Reschedule your delivery

• Receive real-time notifications

📦 Parcelforce Delivery: Secure & Reliable
Parcelforce ensures a secure delivery process with additional rescheduling options.

✅ Tracking & Notifications – Receive an email with tracking details. Check this to get your one-hour delivery window and the driver’s name. If you’re not home, you’ll be informed about the next steps.
✅ Signature Required – Unlike DPD, Parcelforce requires a signature upon delivery and cannot leave parcels in a safe place. If you're not home, they offer:

• Rescheduling for the next day

• Delivery to a neighbour

• Collection from a local Post Office
  ✅ Inflight Interactive Options – Adjust your delivery before your time slot:

• Deliver to a neighbour

• Send to a local Post Office

• Reschedule for tomorrow or the day after
  ✅ Parcelforce App Features – Track and manage your delivery in real time.
  
  

📊 Which Delivery Option is Best for You?

🚀 Final Thoughts
Choosing the right delivery option ensures a smooth and stress-free experience. Whether you prefer DPD’s flexible “Leave Safe” and Pickup Shop options or Parcelforce’s secure signature-required service, both couriers provide easy tracking and rescheduling options to fit your needs.

📲 Download the DPD or Parcelforce app to take full control of your deliveries!

💬 Need Assistance?
If you have any questions about your delivery options, feel free to reach out to our customer support team. We’re here to help!