At The New You Plan, we want your shopping and delivery experience to be just as smooth and supportive as your weight-loss journey. From free delivery options to flexible courier choices, we make it simple for your packs to arrive safely and on time.

At The New You Plan, we want your shopping and delivery experience to be just as smooth and supportive as your weight-loss journey. From free delivery options to flexible courier choices, we make it simple for your packs to arrive safely and on time.&#x1F4E6; Delivery Charges<ul data-start="535" data-end="749"><li data-start="535" data-end="597">Free Delivery: DPD on UK orders over &#xA3;80 / &#x20AC;103.20</li><li data-start="598" data-end="650">Parcelforce: &#xA3;1.99 on UK orders over &#xA3;80</li><li data-start="651" data-end="749">Orders Below This Amount:<ul data-start="687" data-end="749"><li data-start="687" data-end="732">UK Mainland: DPD &#xA3;5.99, Parcelforce &#xA3;6.99</li><li data-start="735" data-end="749">ROI: &#x20AC;6.44</li></ul></li></ul>&#x1F69A; DPD Pickup Option If a DPD delivery attempt is unsuccessful, your parcel can be redirected to a DPD Pickup Shop for you to collect at your convenience.&#x1F3E2; Our Warehouses<ul data-start="943" data-end="1110"><li data-start="943" data-end="1053">Northern Ireland Warehouse: Handles orders for Ireland, Northern Ireland, and international customers.</li><li data-start="1054" data-end="1110">England Warehouse: Serves mainland UK customers.</li></ul>During busy periods, our Northern Ireland warehouse may assist with dispatching UK mainland orders to prevent delays. Please note that this could extend dispatch times, especially if a product is out of stock at our England warehouse.&#x23F1; Delivery Times Deliveries generally take 1&#x2013;3 working days, depending on the courier you select.&#x1F4A1; Delivery Tips<ul data-start="1484" data-end="1725"><li data-start="1484" data-end="1621">Allow up to three days: For a smooth delivery experience, allow up to three working days from dispatch for your parcel to arrive.</li><li data-start="1622" data-end="1725">Order ahead: We recommend ordering 3&#x2013;4 days in advance to ensure your packs arrive on time.</li></ul>&#x1F4E6; Delivery Options at Checkout<ul data-start="1765" data-end="2326"><li data-start="1765" data-end="2043">DPD: Provides live tracking updates. The driver can leave your parcel in a safe place without requiring a signature. If a delivery attempt is unsuccessful, your parcel can be redirected to a DPD Pickup Shop for collection. By selecting DPD, you agree to this option.</li><li data-start="2044" data-end="2326">Parcelforce: Requires a signature upon delivery and cannot leave parcels unattended. If you are not home, the driver can:<ol data-start="2176" data-end="2326"><li data-start="2176" data-end="2221">Reschedule the delivery for the next day</li><li data-start="2224" data-end="2262">Leave the parcel with a neighbour</li><li data-start="2265" data-end="2326">Take the parcel to your local Post Office for collection</li></ol></li></ul>&#x26A0;&#xFE0F; Delays &amp; Notifications Any delays will be highlighted at checkout so you can plan accordingly.&#x1F48C; Customer Support If you have any questions or need assistance, our friendly support team is always here for you:<ul data-start="2560" data-end="2730"><li data-start="2560" data-end="2611">Phone: Call us on 028 38 380 720 (weekdays)</li><li data-start="2612" data-end="2689">Live Chat: Click the pink &#x201C;Chat&#x201D; logo on our website for instant help</li><li data-start="2690" data-end="2730">Email: <a data-start="2703" data-end="2728" rel="noopener">support@thenewyouplan.com</a></li></ul>&#x1F496; Your Convenience, Our Priority We want your delivery experience to be hassle-free, safe, and timely &#x2014; giving you one less thing to worry about while you focus on your transformation.

How long do parcels take to arrive?

We want to ensure your delivery experience is smooth and stress-free! Both DPD and Parcelforce offer flexible options to get your parcel to you exactly when and where you need it. 📦 Tracking Your OrderYour tracking number will be provided once your

We want to ensure your delivery experience is smooth and stress-free! Both DPD and Parcelforce offer flexible options to get your parcel to you exactly when and where you need it.&#x1F4E6; Tracking Your Order Your tracking number will be provided once your order has been marked as dispatched. You can monitor the status of your order by logging into your account on our website. Your account dashboard will display your most recent orders and their current status beneath your name.Once your order is dispatched, you will receive a dispatch email containing your tracking number. If your order is marked as dispatched but you can&apos;t find the email, please check your spam folder. The email subject line will state &quot;Your order has left the building&quot; and will be sent from <a data-start="909" data-end="934" rel="noopener">support@thenewyouplan.com</a>. Please note that tracking information can take up to 24 hours to update after dispatch.Deliveries usually take 1&#x2013;3 working days to arrive. For specific transit times, check out our Help Centre article [here].&#x1F69A; DPD Delivery: Flexible &amp; Convenient DPD provides live tracking and real-time updates, giving you full control over your delivery.&#x2705;&#xA0;Tracking Updates &#x2013; Receive an email with a live tracking link and a one-hour delivery window. On the morning of your delivery, you&#x2019;ll get an update with your expected delivery time and the driver&#x2019;s name. &#x2705;&#xA0;Leave Safe Option &#x2013; Choose to have your parcel left in a safe place without a signature. You can also request delivery to a neighbour. By selecting this option, you acknowledge that no signature will be required. &#x2705; DPD Pickup Shop &#x2013; If a delivery attempt is unsuccessful, your parcel can be redirected to a&#xA0;DPD Pickup Shop for you to collect at your convenience. &#x2705; DPD App Features &#x2013; The DPD App lets you:<ul data-start="1940" data-end="2063"><li data-start="1940" data-end="1969">Change your delivery date</li><li data-start="1970" data-end="1998">Add special instructions</li><li data-start="1999" data-end="2027">Reschedule your delivery</li><li data-start="2028" data-end="2063">Receive real-time notifications</li></ul>&#x1F4E6; Parcelforce Delivery: Secure &amp; Reliable Parcelforce ensures a secure delivery process with additional rescheduling options.&#x2705;&#xA0;Tracking &amp; Notifications &#x2013; Receive an email with tracking details. Check this to get your one-hour delivery window and the driver&#x2019;s name. If you&#x2019;re not home, you&#x2019;ll be informed about the next steps. &#x2705; Signature Required &#x2013; Unlike DPD, Parcelforce requires a signature upon delivery and cannot leave parcels in a safe place. If you&apos;re not home, they offer:<ul data-start="2570" data-end="2938"><li data-start="2570" data-end="2603">Rescheduling for the next day</li><li data-start="2604" data-end="2631">Delivery to a neighbour</li><li data-start="2632" data-end="2754">Collection from a local Post Office &#x2705; Inflight Interactive Options &#x2013; Adjust your delivery before your time slot:</li><li data-start="2755" data-end="2781">Deliver to a neighbour</li><li data-start="2782" data-end="2813">Send to a local Post Office</li><li data-start="2814" data-end="2938">Reschedule for tomorrow or the day after &#x2705;&#xA0;Parcelforce App Features &#x2013; Track and manage your delivery in real time. </li></ul>&#x1F4CA;&#xA0;Which Delivery Option is Best for You? <img src="https://attachments.gorgias.help/lrg3N7AyAVk7DnR8/hc/zKB3oxwXLW6rkVOL/2025111816-867df83c-e27a-4500-ac9e-068cdc5dfada-4e2a4d40-a85b-4ebd-b576-6652ab7e9427.png" style="width: 513px;" class="fr-fic fr-dii"> &#x1F680; Final Thoughts Choosing the right delivery option ensures a smooth and stress-free experience. Whether you prefer DPD&#x2019;s flexible &#x201C;Leave Safe&#x201D; and Pickup Shop options or Parcelforce&#x2019;s secure signature-required service, both couriers provide easy tracking and rescheduling options to fit your needs.&#x1F4F2; Download the DPD or Parcelforce app to take full control of your deliveries!&#x1F4AC; Need Assistance? If you have any questions about your delivery options, feel free to reach out to our customer support team. We&#x2019;re here to help!

Understanding your delivery options & how to track your parcel

We kindly request that you review your invoice carefully when placing your order to ensure all details are correct. If you need to make any changes, please contact us as soon as possible. Once your order has left our warehouse, changing the delivery

Can I change my delivery address after I have placed my order?

Before You Order

We understand how important your journey to a healthier lifestyle is and we're here to support you every step of the way. We typically aim to get back to you within 24 hours Monday - Friday.

No automated menus
No endless hold times
Just helpful humans ready to assist

New You Plan

Delivery

Why choose the New You Plan?

Eligibility & Medical Guidance Before Starting

Can I be on the plan while breastfeeding?

Getting started & suitability

Can I follow the new you plan if I have diabetes?

I have diabetes – can I follow the new you plan?

Can I follow the new you plan if I have gout?

Can a person with epilepsy follow this diet?

Is this suitable for people with lactose intolerance?

Are very low-calorie diets (VLCDs) safe for everyone?

Guide to collagen information and recommendations while on the Total Plan

VLCD or Injections: Which Is Right for You?

Important Guidance: Why a VLCD Is Not Suitable During Pregnancy

Can I follow the new you plan if I have been prescribed antibiotics?

Can I follow this diet If I have a thyroid condition?

🌿 Medical Conditions & Very Low-Calorie / Total Diet Replacement Plans

Medical conditions & Individual Requirements

How does your diet work?

Can I use a mix of your products with conventional food?

Is the kickstart bundle suitable for vegetarians?

Diet details & how it works

Is this for me?

Should I start the plan now or wait until after my event?

How should I prepare for the new you plan?

Prepare for the first few days: Your journey to success.

Set clear goals before you start.

Why meal planning is essential for success.

Mindset for diet: The key to sustainable success

Set yourself up for success in your environment

Get support: Stay motivated on your journey

Read testimonials and success stories: Discover inspiration for your journey.

How should I prepare for going on your diet?

Getting ready: Preparation & mindset

💫 Getting Started with The New You Plan

What products should I use?

Can I Select My Own Products in the Kickstart Bundle?

What products are best for the fastest weight loss?

Is it okay if I only have shakes?

Are the bars and meals the same as the shakes?

Are the packs the same for male and female customers?

Is this plan similar to other TFR (Total Food Replacement) or VLCD (Very Low-Calorie Diet) diets?

What products should I have?

How many packs should you have?

Can I Prep the Meals and Consume Them Later in the Day?

Can I Mix Shakes With Milk?

Can I Mix Shakes With Hot Water?

How Many Pineapple Boosts Can I Have and What Do They Do?

What Is a Meal and What Is a Snack?

What Do Berry Boost and Pineapple Boost Do?

Products: Choosing & using

How quickly can I lose dress sizes?

How much weight can I expect to lose in 4 weeks on the Total Plan?

I have 3 stones to lose. How long will it take me?

Understanding your body: What to expect in the first month of your diet

Why haven’t I lost weight this week on the Total Plan?

Weight loss expectations & progress

How much does one month cost?

🛒 Ordering & Getting the Best Value on The New You Plan

What is the cheapest way to order?

Can I select specific products in my order?

What to do when your products are out of stock?

Costs & ordering

How much water should I drink on this diet?

Daily tips

Before you start

How do I follow the Total Diet?

What foods can I eat on the total plan?

How many calories will I consume on the Total Diet?

How long can I stay on the Total Plan?

Can I have fewer packs than recommended on the Total Plan?

How many bars can I have a day on the Total Plan?

Can I have a bar and a meal on the same day while on the Total Plan?

Can I swap one of my meals for a snack on the Total Plan?

Can I have a bar as a snack on the Total Plan?

What else can I have on the Total Plan?

I don’t like shakes, will I still lose weight with other products? What could I take?

Can I eat regular food occasionally while on the Total Plan?

How often can I have snacks?

Can I have sweeteners while on the Total Plan?

Can I drink alcohol on the Diet?

How come there are sugars in these products on the Total Plan?

Is it better to have shakes only in the first week of the Total Plan?

Can I add pepper and chilli to my packs?

Can I have fruit and vegetables on the Total Plan?

What time should I have my products?

💊 Can I Take Additional Supplements on the Total Plan?

Getting Started & Following the Plan

What can I drink on the New You Plan?

Can I add milk to my tea/coffee?

Why does milk in tea or coffee not count towards my water intake on the Total Plan?

Can I drink diet zero drinks on the Total Plan?

What teas can I drink on the Total Plan?

Why can’t I have sugar-free drinks on the Total Plan?

Can I add herbs and spices to my products on the Total Plan?

Why is drinking water important on the diet?

What to do if you can't drink 4 litres of water a day

📝 Product Mixing Instructions and Tips

Drinks, Hydration & Flavour

Feeling like cheating on the Total Diet?

What to do if I'm out of ketosis on the Total Plan?

How do I know I am in ketosis?

I have heard you get bad breath on the Total Plan, what can I do to prevent this?

🏃 Can I Exercise on Your Diet?

❓ Are There Any Side Effects on The New You Plan?

What to do if you forget your shakes

Can I donate blood while on this diet?

Guide to laxatives and digestive health

Should I take an extra product if I'm exercising?

Should I add an extra pack if I work out 4 times a week?

Managing Challenges & Lifestyle

What to do when dining out with family while on the Total Diet

Can I eat out for a special occasion when on the Total Plan?

What should I do if I have an upcoming dinner while on the Total Plan?

Eating Out & Special Occasions

Will I put the weight back on after the Total diet?

What do I do once I reach my target weight?

Will I put the weight back on when I return to conventional food after the Total Plan?

What do I eat when I get to my target weight on the Total Plan?

How do I transition back to regular meals after the Total Plan?

What happens after I complete the 12-week programme on the Total Plan?

What Happens After the Diet? (Will I Put the Weight Back on After the Diet?)

Maintenance & After the Plan

Total diet

Introducing the new you switch plan

What food should I eat on switch?

How does the switch calculator work?

Reset and recharge: How switch sprints can revitalise your health goals

What is  a switch boost day?

What is a switch nourish day?

What is an occasion day?

The new you switch plan guide: Tailoring carbs to your goals

Switch diet

What allergens are in your products?

What products are suitable for vegetarians?

How to find the ingredients in a product?

Do you have Gluten Free Products

🌱 Do You Have Vegan Products?

Nutrition

How to order

What payment methods can I use?

Are there instalment payment options available?

Is there a monthly subscription fee?

How to select your region and currency at checkout

How do I reorder or try new products?

Ordering & Payments

What should I do if I receive the wrong items?

What to do if your order is incorrect

What happens if my parcel is delayed or goes missing?

Report a problem with your order

What to do if you experience an issue with our service or product

Why haven't I received my free gifts?

Order Problems & Issues

Can I cancel my order?

Can I modify my order after placing it?

Can I return products for a refund or exchange?

Can I return my products?

Can I exchange items I don't like?

Returns, Exchanges & Cancellations

Order info

What countries do The New You deliver to?

Will my order be discreetly packaged?

💙 The New You Plan: Bullying Policy Guide 💙

Understanding cholesterol changes during the new you plan

What Should I Do if I Feel Unwell While on the Plan?

I'm Feeling a Bit Weak and Tired in Week One, I Don’t Think I Can Do This Diet

Delivery

Categories

Before You Order

Articles

How long do parcels take to arrive?

Understanding your delivery options & how to track your parcel

Can I change my delivery address after I have placed my order?