Sweet Treats

Savoury Sensations

We understand how important your journey to a healthier lifestyle is and we're here to support you every step of the way. We typically aim to get back to you within 24 hours Monday - Friday.

No automated menus
No endless hold times
Just helpful humans ready to assist

New You Plan

New You Recipes

Why Choose The New You Plan?

Health Questionnaire

Can I Follow The New You Plan If I Have Diabetes?

Is This Suitable For People With Lactose Intolerance?

Is The Kickstart Bundle Suitable For Vegetarians?

Can I Be On The Plan While Breastfeeding?

Can I Follow The New You Plan If I'm Under 18?

Can I Follow The New You Plan If I Have Gout?

Do I Need A Doctor`s Permission To Start?

Guidance On Combining Weight Loss Injections with a Very Low-Calorie Diet (VLCD)

Is This Diet Suitable For Everyone?

Can I Use A Mix Of Your Products With Conventional Food?

Can A Person With Epilepsy Follow This Diet?

Are Very Low-Calorie Diets (VLCDs) Safe For Everyone?

I Am Diabetic Can I Do Your Diet?

How Does Your Diet Work?

Is This For Me?

Should I Start The Plan Now Or After My Event?

How Should I Prepare For The New You Plan?

How Quickly Can I Drop Dress Sizes?

How Much Weight Will I Lose In 4 Weeks On The Total Plan?

How Much Water Should I Drink On This diet?

How Much Does One Month Cost?

Unsure Which Products To Choose?

What Is The Cheapest Way To Order?

Set Clear Goals Before You Start

Why Meal Planning Is Essential For Success

Mindset For Diet: The Key To Sustainable Success

Set Yourself Up For Success In Your Environment

Get Support: Stay Motivated On Your Journey

Prepare For The First Few Days: Your Path To Success

Read Testimonials And Success Stories: Find Inspiration For Your Journey.

I Have 3 Stone To Lose, How Long Will It Take Me?

What Products Are Best For Fastest Weight Loss?

Is It Okay If I Only Have Shakes?

What Products Should I Have?

Is This Plan Similar To Other TFR/VLCD Diets?

Are The Bars And Meals The Same as the Shakes?

Are The Packs The Same For Male And Female Customers?

How should I prepare for going on your diet?

Can I Select My Own Products in the Kickstart Bundle?

Can I Follow This Diet with a Thyroid Problem?

How many packs should you have?

What products should I have?

How Much Does It Cost?

Understanding Your Body: What to Expect in the First Month of Your Diet

Before You Start

How Often Can I Have Snacks?

What Can I Drink On The New You Plan?

Can I Add Milk To My Tea/Coffee?

What Foods Can I Eat On The Total Plan?

How Many Calories Will I Consume On The Total Diet?

Can I Drink Alcohol On The Total diet?

What To Do When Dining Out With Family While On The Total Diet

I Don’t Like Shakes, Will I Still Lose Weight With Other Products? What Could I Take?

Feeling Like Cheating On The Total Diet?

Can I Have Sweeteners While On The Total Plan?

Will I Put The Weight Back On After The Total diet?

What do I do once I reach my target weight?

Can I add herbs and spices to my products?

How Come There Are Sugars In These Products?

Will I Put The Weight Back On When I Return To Conventional Food?

I Have Heard You Get Bad Breath On This Diet, What Can I Do To Prevent This?

Can I Exercise While On The Total Plan?

Can I Have A Bar And A Meal On The Same Day?

Why Haven't I Lost Weight This Week?

Is It Better To Have Shakes Only In The First Week?

Can I Swap One Of My Meals For A Snack?

How Do I Know I Am in Ketosis?

How Do I Follow The Total Diet?

How Many Bars Can I Have A Day?

Can I Add Pepper And Chilli To My Packs?

Can I Have Fruit & Vegetables On Your Total Plan?

How Long Can I Stay On The Diet?

What Do I Eat When I Get To My Target Weight On Your Diet?

Can I Drink Diet Zero Drinks On Your Total Plan?

What Teas Can I Drink On The Diet?

What Time Should I Have My Products?

Can I Select Specific Products In My Order?

Can I Eat Out For A Special Occasion When On The Diet?

What should I Do If I Have An Upcoming Dinner?

How Do I Transition Back To Regular Meals After The Plan?

What Happens After I Complete The 12-week Programme

Can I Eat Regular Food Occasionally While On The Total Plan?

Can I Have A Bar As A Snack?

Why Can't I Have Sugar-Free Drinks?

What To Do If I'm Out Of Ketosis

What Can I Eat On The Diet?

Why Does Milk in Tea or Coffee Not Count Towards My Water Intake?

Can I Have Fewer Packs Than Recommended?

Guide to Collagen Information and Recommendations While on Our Diet

Total Diet

Introducing The New You Switch Plan

How Do I Follow The Switch Diet

What Is Switch Boost?

What Is Switch Nourish?

What Food Should I Eat On Switch?

How Does The Switch Calculator Work?

Reset and Recharge: How SWITCH SPRINTS Can Revitalise Your Health Goals

The New You Switch Plan Guide: Tailoring Carbs to Your Goals

Switch Diet

What Allergens Are In Your Products?

Are The Products Gluten-Free?

What Products Are Suitable For Vegetarians?

How To Find The Ingredients In A Product?

Nutrition

Can I Cancel My Order?

What To Do If Your Order Is Incorrect

What To Do if You Experience An Issue With Our Service or Product

What To Do When Your Products Are Out of Stock?

Can I Return My Products?

What Payment Methods Can I Use?

Is There A Monthly Subscription Fee ?

How To Order

Can I Exchange Items I Don't Like?

Can I Return Products For A Refund Or Exchange?

Are There Instalment Payment Options Available?

What Should I Do If I Receive The Wrong Items?

Can I Modify My Order After Placing It?

How Do I Reorder Or Try New Products?

What Happens If My Parcel Is Delayed Or Goes Missing?

Why haven't I received my free gifts?

How to Select Your Region and Currency at Checkout

Report a Problem with Your Order

Order Info

Can I Change My Delivery Address After I Have Placed My Order?

How Long Do Parcels Take To Arrive?

What Countries Do The New You Deliver To?

How Much Is Delivery?

Will My Order Be Discreetly Packaged?

Understanding Your Delivery Options & How to Track Your Parcel

Delivery

Can I Follow The New You Plan If I Have Been Prescribed Antibiotics?

Is Insomnia Common When Doing The New You Plan?

What To Do If You Forget Your Shakes?

How Do I Refer A Friend?

Do I Need To Take A Multivitamin?

Understanding Starvation Mode: Myth vs. Reality

I Have Heard Your Hair Falls Out On This Diet Is This True?

Can I Donate Blood While On This Diet?

Should I Take An Extra Product If I'm Exercising?

Is The New You Plan Governed By Official Guidelines?

How Long Has The New You Plan Been Around?

Are There Any Side Effects?

How Many Pineapple Boosts Can I Have And What Do They Do?

Is This Like Lipotrim/Exante?

Can I Get Hives While On The New You Plan?

Managing Fatigue On The Total Diet

What Is Ketosis?

Should I Take a 2-Week Break After 12 Weeks On The Diet?

What To Do If You Can't Drink 4 Litres Of Water A Day

Why Do I Feel Very Cold On Your Diet?

Why Am I Coming Out In Hives

What Can I Do About Bad Breath On The Diet?

Where Are You Based?

Understanding Low Weight Loss This Week

The Whoosh Effect

Why Is Drinking Water Important On The Diet?

I'm Feeling A Bit Weak And Tired In Week One, I Don’t Think I Can Do This Diet.

Should I Add An Extra Pack If I Work Out 4 Times A Week?

I Have Been Prescribed Antibiotics Can I Continue With The Total Plan?

Can I Pause The Plan If I Have A Holiday Or Event?

What Happens After The Diet, (Will I Put The Weight Back On After The Diet?)

Can I Prep The Meals And Consume Them Later In The Day?

Can I Mix Shakes With Hot Water?

Can I Mix Shakes With Milk?

How Do I Redeem Discount Codes Or Vouchers?

What Should I Do If I Feel Unwell While On The Plan?

Can I Speak To Someone If I’m Struggling With Motivation?

How Do I Access Secret Slimmers?

Should I Measure Myself Regularly Or Just Rely On The Scales?

Why Has My Weight Loss Slowed Down?

Cant Log Into The App

Can I Have A Discount Or Promotion Code?

What Is A Meal And What Is A Snack?

I cannot Log into my account.

Overcoming Cravings: Tips and Tricks to Stay on Track

Track Your Transformation Sheets: A Step-by-Step Guide to Weight and Inch Loss

What Are Points Worth?

Can I Have My Shakes Hot?

Recycling Guide for Our Products

How to Access Your Account Dashboard

Understanding Cholesterol Changes During The New You Plan

Diet Abbreviations Glossary

Guide to Staying Healthy on Your Holiday!

Do You Offer NHS or Blue Light Card Discounts?

Guide to Laxatives and Digestive Health

General

Diet For Free

Transformation Challenge

Become An Ambassador For The New You Plan

Join the Facebook Monthly Challenges

Competitions

Strawberry Banana Cheesecake

Bro-nuts