Can I exchange items I don't like?Updated a month ago

❓ Can I exchange items I don’t like?

Yes, if you are a first-time customer, we offer a 100% money-back guarantee or one exchange on your first order. We want you to feel confident when starting your journey with The New You Plan, and that includes giving you the flexibility to exchange items that are not quite to your taste.

💛 100% Money-Back Guarantee or Exchange

If you are not completely satisfied with your first order, you can:

• Return unopened items for a refund, or
• Request one exchange for alternative products

You can also keep any free gifts or accessories included in your first order.

📅 Return Timeframe

To be eligible for an exchange or refund:

• Your return must be received within 30 days of purchase
• Returns received after this period will not be processed and may be returned or disposed of at your expense

📦 What Items Qualify for Exchange or Refund?

• Items must be unopened, unused, and in their original packaging
• Applies only to your first order placed directly through our website

📝 How to Request an Exchange

Please contact our Customer Service team to start the process:

📧 Email: [email protected]

Let us know:

• Your order number
• Which items you would like to return
• Whether you would prefer a refund or an exchange

We’ll guide you through the return steps and let you know what to do next.

❗ Please Note

• We will honour one exchange or refund per eligible customer
• Orders returned to us outside of the 30-day window or not meeting the criteria may not be processed
• Ineligible returns may be returned or disposed of at the customer’s expense

💬 Need Help?

If you’re unsure or need help choosing alternative items, our team is happy to assist. We want to ensure you’re 100% happy with your experience.

Your satisfaction is our priority — and we’re here to support you throughout your journey. 💛