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Can I Cancel My Order?

Order Cancellation Assistance. We understand that life can bring unexpected surprises, and you might need to cancel your order. If that's the case, we're here to help! Please contact us as soon as possible by calling 02838 330720, emailing us at supp

What To Do If Your Order Is Incorrect

We are truly sorry for any inconvenience caused by an error with your order. We understand how frustrating and disappointing this can be, and at The New You Plan, we strive to pack every order with great care. However, occasionally mistakes may happe

What To Do if You Experience An Issue With Our Service or Product

At The New You Plan, we genuinely care about the quality of our products and the service we provide. Our goal is to continuously improve, learn, and grow to ensure that you have an exceptional experience with us every time!. If you encounter any issu

What To Do When Your Products Are Out of Stock?

We understand how important it is to have your favourite products available, and we’re excited to help you stay informed about restocks!. Don’t wait! Simply enter your email address on the product page of any out-of-stock item, and be among the first

Can I Return My Products?

100% Money-Back Guarantee for New Customers. At The New You Plan, we are confident that you’ll love our plan, which is why we offer all new customers a 100% money-back guarantee. We hope this gives you the confidence to take the first step in your ex

What Payment Methods Can I Use?

We want to make your shopping experience as smooth and convenient as possible, which is why we offer a variety of payment methods to suit your needs:. Credit and Debit Cards:. PayPal:. Clearpay:. If you have any questions or need further assistance r

Is There A Monthly Subscription Fee ?

No, when you shop with The New You Plan, there’s no subscription, membership fee, or monthly purchase limit. You're free to purchase exactly what you need, whenever it suits you. This flexible approach ensures that you can tailor your purchases to fi

How To Order

Making a purchase is quick and simple. Here's how:. Create an Account: Begin by registering an account with us. This ensures a seamless shopping and checkout experience. Browse Our Store: Explore our wide range of products and add any items you wish

Can I Exchange Items I Don't Like?

At The New You Plan, we are confident that you’ll love our plan, which is why we offer all new customers a 100% money-back guarantee. We hope this gives you the confidence to take the first step in your exciting, new weight loss journey!. If you feel

Can I Return Products For A Refund Or Exchange?

100% Money-Back Guarantee for New Customers. At The New You Plan, we are confident that you’ll love our plan, which is why we offer all new customers a 100% money-back guarantee. We hope this gives you the confidence to take the first step in your ex

Are There Instalment Payment Options Available?

Payment Options. We offer a range of secure and convenient payment methods to suit your needs:. PayPal. For those who prefer using a trusted online payment platform, we offer PayPal. This option provides enhanced security and peace of mind during che

What Should I Do If I Receive The Wrong Items?

We are truly sorry for any inconvenience caused by an error with your order. We understand how frustrating and disappointing this can be, and at The New You Plan, we strive to pack every order with great care. However, occasionally mistakes may happe

Can I Modify My Order After Placing It?

We’re really sorry, but once your order has been received and processed in our system, we will be unable to make any changes. If you need to modify your order, we would need to cancel your current order and place a new order instead. If you would lik

How Do I Reorder Or Try New Products?

How Do I Reorder or Try New Products?. Making a purchase with us is quick and easy. Here’s how you can reorder or explore new products:. Create an Account:. Start by registering for an account. This will streamline your shopping and checkout process,

What Happens If My Parcel Is Delayed Or Goes Missing?

At The New You Plan, we understand how important it is to get your package on time and stick to plan. If you ever have any concerns regarding the delivery of your products, please contact [email protected] and we will be happy to help. You wi

Why haven't I received my free gifts?

How to Qualify for This Month’s Free Gifts. To qualify for this month’s exciting free gifts, your order must be above the qualifying amount of £99. This total is calculated after any points or promotional codes have been applied. If your order is und

How to Select Your Region and Currency at Checkout

Before completing your purchase, it's important to select your region and currency preference to ensure you’re charged correctly for your order. Follow these simple steps to choose between Sterling (£) or Euros (€) and enjoy a seamless checkout exper

Report a Problem with Your Order

We’re sorry that your order hasn’t arrived in the condition you expected. We understand how frustrating this can be, and we’re here to help resolve any issues as quickly as possible. Please follow the steps below based on the type of issue you’re exp