Can I modify my order after placing it?

We understand that sometimes you may want to make a change to your order after placing it. While we always aim to help where we can, once your order has been received and processed in our system, we are unable to make changes to it.

In most cases, we would need to cancel your current order and help you place a new one instead.

🔁 Need to Modify Your Order?

If you would like to request a change, please contact us as soon as possible after placing your order.

📞 How to Get in Touch:

Call us: 02838 330720
Email us: [email protected]

Have your order number ready so we can assist you quickly.

➕ Adding Items to an Existing Order

If your order has not yet been dispatched, we may be able to help by:

Placing a new order for the additional items, and
Combining it with your existing order to save on postage and packaging

This is not guaranteed and depends on how far along your order is in our dispatch system.

⏰ Our Customer Service Hours

Monday to Thursday: 9am – 5.30pm
Friday: 9am – 4.30pm
Closed on weekends

⏳ Out of Hours Requests

If you contact us outside of our working hours or over the weekend, please note that we may not see your message until we reopen. By that time, your order may already be processed and dispatched.

To give us the best chance of helping you, we recommend contacting us as early as possible during business hours.

💛 We’re Here to Support You

Although we can’t guarantee that changes can be made, we will always do our best to assist you.

If you have any questions or need help with your order, please don’t hesitate to reach out. We’re more than happy to help.

Can I modify my order after placing it?Updated a month ago