Can I return my products?Updated a month ago

❓ Can I return products for a refund or exchange?

Yes, we offer a 100% money-back guarantee for new customers, along with a simple and supportive returns process. If you’re not completely satisfied with your first order, we’re here to help.

💸 100% Money-Back Guarantee for New Customers

We’re confident you’ll love The New You Plan, which is why we offer all first-time customers a 100% money-back guarantee.

If you find that our diet meals are not for you, simply return the products and we’ll refund your order — no questions asked. You can also keep all accessories and free welcome gifts.

🔁 Returns and Exchange Policy

Our returns and exchange policy applies to your first order only, placed directly through our website.

You may request either:

• One exchange, or
• A refund, provided the return meets the conditions below.

📅 Return Timeframe

Returns must be made within 30 days of purchase.
Items returned outside this timeframe will not be processed and may be returned or disposed of at the customer’s expense.

📦 Return Conditions

To qualify for a refund or exchange:

• Items must be unused, unopened, and in their original packaging
• Products must be received by us within 30 days of purchase
• Only first orders are eligible

📝 How to Initiate a Return

To begin the return or exchange process, please contact our Customer Service team:

📧 Email: [email protected]

We’ll guide you through the next steps and provide the return address and instructions.

💛 We’re Here to Help

If you have any questions or need assistance with your return, please don’t hesitate to contact us. We’re here to ensure your experience with The New You Plan is smooth, supportive, and stress-free.