Report a Problem with Your Order

We’re sorry that your order hasn’t arrived in the condition you expected. We understand how frustrating this can be, and we’re here to make things right as quickly as possible.

Please follow the steps below depending on the issue you are experiencing.

🚚 Damaged Parcel or Packs

If your parcel or product packs are damaged on arrival:

✅ What to Do:

1. Email us at [email protected]

2. Include the following:

   • Your order number or tracking number
   • A description of the damage (e.g. ripped parcel, leaking pack, crushed box)
   • The date you received the parcel or noticed the issue
   • The batch number and best-before date if a product is affected

3. Attach clear photos showing:

   • The outer parcel damage (if applicable)
   • The damaged product(s)
   • The batch number and best-before date on the packaging

⚠️ Faulty Products (e.g. taste, texture)

If a product seems faulty (e.g. unusual taste, clumpy texture):

Follow the same steps above and include:

• A brief description of the issue
• Photos of the product and packaging, including batch and best-before date

💬 Why We Ask for These Details

Your information helps us:

• Investigate with our courier and dispatch teams
• Work with our manufacturing team to maintain product quality
• Ensure a swift and fair resolution for you

⏳ What Happens Next?

Once we receive your email and photos:

1. We will review your case
2. Contact the courier or supplier if needed
3. Follow up with you promptly to confirm the next steps

We kindly ask for your patience, as some investigations may take a little time while we await a full response from our courier or supplier.

💡 Helpful Tips

• Report issues as soon as possible for the quickest resolution
• Retain packaging if requested for return or inspection
• Provide as much detail and clarity as possible to avoid delays

📧 Need Help?

Our friendly team is here to support you.
Email: [email protected]
Phone: 028 3833 0720 

Thank you for your understanding — we truly appreciate your patience and will do everything we can to resolve the issue as quickly as possible. 💛