We are truly sorry for any inconvenience caused by an error with your order. At The New You Plan, we understand how frustrating and disappointing this can be, and we strive to pack every order with great care. Occasionally, mistakes can happen — and

<h3 id="isPasted"><br></h3><p>We are truly sorry for any inconvenience caused by an error with your order. At <strong>The New You Plan</strong>, we understand how frustrating and disappointing this can be, and we strive to pack every order with great care.</p><p>Occasionally, mistakes can happen &#x2014; and if they do, we genuinely care about your experience and will do everything we can to make it right.</p><hr><h2 id="-how-to-report-an-incorrect-order">&#x2705; <strong>How to Report an Incorrect Order</strong></h2><p>If you believe there is an issue with your order, please get in touch with us so we can resolve it promptly.</p><hr><h3 id="-ways-to-contact-us">&#x1F4DE; <strong>Ways to Contact Us:</strong></h3><ul><li>&#x1F4E7; <strong>Email:</strong> <a href="mailto:support@thenewyouplan.com">support@thenewyouplan.com</a></li><li>&#x1F4DE; <strong>Phone:</strong> 028 3833 0720</li></ul><hr><h2 id="-our-commitment-to-you">&#x1F49B; Our Commitment to You</h2><p>We are dedicated to providing the <strong>best possible service</strong>, and our friendly support team is always here to help. If anything is missing, incorrect, or not quite right &#x2014; please reach out. We will investigate and resolve the issue as quickly as possible.</p><hr><p><strong>Your satisfaction is important to us, and we&#x2019;re here to ensure your experience with The New You Plan is smooth and positive.</strong> &#x1F49B;</p>

What should I do if I receive the wrong items?

<h3 id="isPasted"><strong>What should I do if my order is incorrect?</strong></h3><p>We are truly sorry for any inconvenience caused by an error with your order. At <strong>The New You Plan</strong>, we understand how frustrating and disappointing this can be, and we strive to pack every order with great care.</p><p>Occasionally, mistakes can happen &#x2014; and if they do, we genuinely care about your experience and will do everything we can to make it right.</p><hr><h2 id="-how-to-report-an-incorrect-order">&#x2705; <strong>How to Report an Incorrect Order</strong></h2><p>If you believe there is an issue with your order, please get in touch with us so we can resolve it promptly.</p><hr><h3 id="-ways-to-contact-us">&#x1F4DE; <strong>Ways to Contact Us:</strong></h3><ul><li>&#x1F4E7; <strong>Email:</strong> <a href="mailto:support@thenewyouplan.com">support@thenewyouplan.com</a></li><li>&#x1F4DE; <strong>Phone:</strong> 028 3833 0720</li></ul><hr><h2 id="-our-commitment-to-you">&#x1F49B; Our Commitment to You</h2><p>We are dedicated to providing the <strong>best possible service</strong>, and our friendly support team is always here to help. If anything is missing, incorrect, or not quite right &#x2014; please reach out. We will investigate and resolve the issue as quickly as possible.</p><hr><p><strong>Your satisfaction is important to us, and we&#x2019;re here to ensure your experience with The New You Plan is smooth and positive.</strong> &#x1F49B;</p><p><br></p>

What to do if your order is incorrect

At The New You Plan, we understand how important it is for your parcel to arrive on time so you can stay on track with your journey. We’re here to help if there are any issues with your delivery. Once your order has been dispatched, you’ll receive a

<h3 id="what-happens-if-my-parcel-is-delayed-or-goes-missing"><strong>What happens if my parcel is delayed or goes missing?</strong></h3><p>At <strong>The New You Plan</strong>, we understand how important it is for your parcel to arrive on time so you can stay on track with your journey. We&#x2019;re here to help if there are any issues with your delivery.</p><hr><h2 id="-check-your-tracking-information">&#x1F4E6; <strong>Check Your Tracking Information</strong></h2><p>Once your order has been dispatched, you&#x2019;ll receive a <strong>Dispatch Confirmation email</strong> that includes your <strong>tracking number</strong>.</p><p>&#x1F449; Use this tracking link to check the delivery status of your parcel.</p><p>Sometimes, delays may occur due to courier issues, weather conditions, or high-volume periods &#x2014; but your tracking information is the best place to start.</p><hr><h2 id="-still-concerned-contact-us">&#x1F4E7; <strong>Still Concerned? Contact Us</strong></h2><p>If your parcel appears delayed, shows as delivered but hasn&#x2019;t arrived, or has gone missing:</p><ol><li><strong>Double-check your tracking information</strong></li><li><strong>Check with neighbours or local delivery points</strong></li><li>If still unresolved, <strong>contact us</strong> as soon as possible</li></ol><p>&#x1F4E7; <strong>Email us:</strong> <a href="mailto:support@thenewyouplan.com">support@thenewyouplan.com</a><br>&#x1F4DE; <strong>Call us:</strong> 028 3833 0720&#xA0;</p><p>Please include your <strong>order number and tracking number</strong> in your message so we can assist you quickly.</p><hr><h2 id="-what-happens-next">&#x1F50D; <strong>What Happens Next</strong></h2><p>Once you have contacted us, our team will:</p><ul><li>Investigate the issue with the courier</li><li>Liaise with the relevant delivery service</li><li>Work towards a resolution as quickly as possible</li></ul><p>We kindly <strong>ask for your patience while we look into this</strong>, as we must allow time for the&#xA0;<strong>courier to investigate the matter fully</strong>.<br>We understand how frustrating this can be and truly appreciate your understanding and cooperation.</p><hr><h2 id="-your-peace-of-mind-matters">&#x2705; <strong>Your Peace of Mind Matters</strong></h2><p>Rest assured, we will:</p><ul><li>Keep you informed during the investigation</li><li>Follow up promptly with updates</li><li>Ensure missing or delayed items are resolved fairly and efficiently</li></ul><hr><p><strong>We&#x2019;re committed to supporting your journey every step of the way &#x2014; even when delivery issues arise.</strong> &#x1F49B;</p><p><br></p>

What happens if my parcel is delayed or goes missing?

We’re sorry that your order hasn’t arrived in the condition you expected. We understand how frustrating this can be, and we’re here to make things right as quickly as possible. Please follow the steps below depending on the issue you are experiencing

<h1 id="report-a-problem-with-your-order">&#xA0;<strong>Report a Problem with Your Order</strong></h1><p>We&#x2019;re sorry that your order hasn&#x2019;t arrived in the condition you expected. We understand how frustrating this can be, and we&#x2019;re here to make things right as quickly as possible.</p><p>Please follow the steps below depending on the issue you are experiencing.</p><hr><h2 id="-damaged-parcel-or-packs">&#x1F69A; <strong>Damaged Parcel or Packs</strong></h2><p>If your parcel or product packs are damaged on arrival:</p><h3 id="-what-to-do">&#x2705; What to Do:</h3><ol><li><p><strong>Email us</strong> at <a href="mailto:support@thenewyouplan.com">support@thenewyouplan.com</a></p></li><li><p>Include the following:</p><ul><li>Your <strong>order number</strong> or <strong>tracking number</strong></li><li>A <strong>description of the damage</strong> (e.g. ripped parcel, leaking pack, crushed box)</li><li>The <strong>date you received</strong> the parcel or noticed the issue</li><li>The <strong>batch number</strong> and <strong>best-before date</strong> if a product is affected</li></ul></li><li><p><strong>Attach clear photos</strong> showing:</p><ul><li>The <strong>outer parcel damage</strong> (if applicable)</li><li>The <strong>damaged product(s)</strong></li><li>The <strong>batch number and best-before date</strong> on the packaging</li></ul></li></ol><hr><h2 id="&#xFE0F;-faulty-products-eg-taste-texture">&#x26A0;&#xFE0F; <strong>Faulty Products (e.g. taste, texture)</strong></h2><p>If a product seems faulty (e.g. unusual taste, clumpy texture):</p><p>Follow the same steps above and include:</p><ul><li>A <strong>brief description of the issue</strong></li><li>Photos of the <strong>product and packaging</strong>, including batch and best-before date</li></ul><hr><h2 id="-why-we-ask-for-these-details">&#x1F4AC; <strong>Why We Ask for These Details</strong></h2><p>Your information helps us:</p><ul><li>Investigate with our <strong>courier and dispatch teams</strong></li><li>Work with our <strong>manufacturing team</strong> to maintain product quality</li><li>Ensure a swift and fair resolution for you</li></ul><hr><h2 id="-what-happens-next">&#x23F3; <strong>What Happens Next?</strong></h2><p>Once we receive your email and photos:</p><ol><li>We will <strong>review your case</strong></li><li>Contact the <strong>courier or supplier</strong> if needed</li><li><strong>Follow up with you</strong> promptly to confirm the next steps</li></ol><p>We kindly ask for your <strong>patience</strong>, as some investigations may take a little time while we await a full response from our courier or supplier.</p><hr><h2 id="-helpful-tips">&#x1F4A1; <strong>Helpful Tips</strong></h2><ul><li>Report issues <strong>as soon as possible</strong> for the quickest resolution</li><li><strong>Retain packaging</strong> if requested for return or inspection</li><li>Provide as much detail and clarity as possible to avoid delays</li></ul><hr><h2 id="-need-help">&#x1F4E7; Need Help?</h2><p>Our friendly team is here to support you.<br>Email: <a href="mailto:support@thenewyouplan.com">support@thenewyouplan.com</a><br>Phone: 028 3833 0720&#xA0;</p><hr><p><strong>Thank you for your understanding &#x2014; we truly appreciate your patience and will do everything we can to resolve the issue as quickly as possible.</strong> &#x1F49B;</p><p><br></p>

Report a problem with your order

At The New You Plan, we genuinely care about the quality of our products and the service we provide. Our mission is to ensure you have an excellent experience with us every time — and when things go wrong, we are here to make them right. If you encou

<h3 id="isPasted"><strong>What should I do if I experience an issue with your service or product?</strong></h3><p>At <strong>The New You Plan</strong>, we genuinely care about the <strong>quality of our products</strong> and the <strong>service we provide</strong>. Our mission is to ensure you have an excellent experience with us every time &#x2014; and when things go wrong, we are here to make them right.</p><hr><h2 id="-were-here-to-help">&#x1F49B; <strong>We&#x2019;re Here to Help</strong></h2><p>If you encounter any issue &#x2014; big or small &#x2014; we want to hear from you.</p><p>We understand how frustrating it can be when something doesn&#x2019;t meet your expectations, and we are committed to <strong>resolving your concerns quickly and fairly</strong>.</p><hr><h2 id="-how-to-contact-us">&#x1F4E7; <strong>How to Contact Us</strong></h2><p>The best way to report an issue is by <strong>emailing our support team</strong>.</p><p><strong>Email:</strong> <a href="mailto:support@thenewyouplan.com">support@thenewyouplan.com</a></p><p>This helps us:</p><ul><li>Track your enquiry properly</li><li>Assign it to the right team member</li><li>Ensure the <strong>quickest and most efficient resolution</strong></li></ul><hr><h2 id="-order-or-product-concerns">&#x1F4E6; <strong>Order or Product Concerns</strong></h2><p>If your issue relates to a product or order, please include the following in your message:</p><ul><li>Your <strong>order number</strong></li><li>A brief <strong>description of the issue</strong></li><li>Any <strong>relevant batch numbers or best-before dates</strong></li><li><strong>Photos</strong>, if applicable (they help us resolve things even faster)</li></ul><hr><h2 id="-why-acting-quickly-helps">&#x23F3; <strong>Why Acting Quickly Helps</strong></h2><p>The sooner you contact us, the quicker we can investigate and resolve the problem. It also gives us the opportunity to <strong>learn and improve</strong> from your feedback.</p><hr><h2 id="-thank-you-for-helping-us-improve">&#x1F64F; <strong>Thank You for Helping Us Improve</strong></h2><p>We truly value your feedback. Every comment helps us grow and provide even better service to our community.</p><p>Your input is <strong>invaluable</strong>, and our dedicated support team is always ready to assist you with care.</p><hr><p><strong>Your satisfaction matters &#x2014; and we are here to support you every step of the way.</strong> &#x1F49B;</p><p><br></p>

What to do if you experience an issue with our service or product

To receive this month’s free gifts, your order must total £150 or more after any discount codes, points, or promotions have been applied. If you are unsure whether your order qualifies or need help selecting items, our team is happy to assist. 📧 Ema

<h1 id="isPasted">&#x1F381; How to Qualify for This Month&#x2019;s Free Gifts</h1><p>To receive this month&#x2019;s <strong>free gifts</strong>, your order must total <strong>&#xA3;150 or more</strong> <strong>after</strong> any <strong>discount codes, points, or promotions</strong> have been applied.</p><hr><h2 id="-quick-tips">&#x2705; Quick Tips</h2><ul><li><strong>Check Your Total</strong>: Make sure your final total at checkout is <strong>&#xA3;150 or above</strong></li><li><strong>Top Up Your Basket</strong>: Add a few extra items to reach the threshold and enjoy your free gifts</li></ul><hr><h2 id="-need-help">&#x1F4AC; Need Help?</h2><p>If you are unsure whether your order qualifies or need help selecting items, our team is happy to assist.</p><p>&#x1F4E7; <strong>Email us</strong>: <a href="mailto:support@thenewyouplan.com">support@thenewyouplan.com</a><br>&#x1F4DE; <strong>Call us</strong>: 028 3833 0720</p><hr><p><strong>Enjoy your free gifts as a thank you for being part of the New You journey!</strong></p>

Why haven't I received my free gifts?

We understand how important your journey to a healthier lifestyle is and we're here to support you every step of the way. We typically aim to get back to you within 24 hours Monday - Friday.

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No endless hold times
Just helpful humans ready to assist

New You Plan

Order Problems & Issues

Order info

Why choose the new you plan?

Health questionnaire

Is this diet suitable for everyone?

Can I follow the new you plan if I'm under 18?

Can I be on the plan while breastfeeding?

Do I need a doctor's permission to start?

Can I follow this diet If I have a thyroid condition?

Getting started & suitability

Can I follow the new you plan if I have diabetes?

I have diabetes – can I follow the new you plan?

Can I follow the new you plan if I have gout?

Can a person with epilepsy follow this diet?

Is this suitable for people with lactose intolerance?

Are very low-calorie diets (VLCDs) safe for everyone?

Guide to collagen information and recommendations while on the Total Plan

VLCD or Injections: Which Is Right for You?

Medical conditions & Individual Requirements

How does your diet work?

Can I use a mix of your products with conventional food?

Is the kickstart bundle suitable for vegetarians?

Diet details & how it works

Is this for me?

Should I start the plan now or wait until after my event?

How should I prepare for the new you plan?

Prepare for the first few days: Your journey to success.

Set clear goals before you start.

Why meal planning is essential for success.

Mindset for diet: The key to sustainable success

Set yourself up for success in your environment

Get support: Stay motivated on your journey

Read testimonials and success stories: Discover inspiration for your journey.

How should I prepare for going on your diet?

Getting ready: Preparation & mindset

Unsure about which products to choose?

What products should I use?

Can I select my own products in the kickstart bundle?

What products are best for the fastest weight loss?

Is it okay if I only have shakes?

Are the bars and meals the same as the shakes?

Are the packs the same for male and female customers?

Is this plan similar to other TFR (Total Food Replacement) or VLCD (Very Low-Calorie Diet) diets?

What products should I have?

How many packs should you have?

Products: Choosing & using

How quickly can I lose dress sizes?

How much weight can I expect to lose in 4 weeks on the Total Plan?

I have 3 stones to lose. How long will it take me?

Understanding your body: What to expect in the first month of your diet

Why haven’t I lost weight this week on the Total Plan?

Weight loss expectations & progress

How much does one month cost?

How much does it cost?

What is the cheapest way to order?

Can I select specific products in my order?

What to do when your products are out of stock?

Costs & ordering

How much water should I drink on this diet?

Daily tips

Before you start

How do I follow the Total Diet?

What foods can I eat on the total plan?

How many calories will I consume on the Total Diet?

How long can I stay on the Total Plan?

Can I have fewer packs than recommended on the Total Plan?

How many bars can I have a day on the Total Plan?

Can I have a bar and a meal on the same day while on the Total Plan?

Can I swap one of my meals for a snack on the Total Plan?

Can I have a bar as a snack on the Total Plan?

What else can I have on the Total Plan?

I don’t like shakes, will I still lose weight with other products? What could I take?

Can I eat regular food occasionally while on the Total Plan?

How often can I have snacks?

Can I have sweeteners while on the Total Plan?

Can I drink alcohol on the Total Diet?

How come there are sugars in these products on the Total Plan?

Is it better to have shakes only in the first week of the Total Plan?

Can I add pepper and chilli to my packs?

Can I have fruit and vegetables on the Total Plan?

What time should I have my products?

Getting Started & Following the Plan

What can I drink on the New You Plan?

Can I add milk to my tea/coffee?

Why does milk in tea or coffee not count towards my water intake on the Total Plan?

Can I drink diet zero drinks on the Total Plan?

What teas can I drink on the Total Plan?

Why can’t I have sugar-free drinks on the Total Plan?

Can I add herbs and spices to my products on the Total Plan?

Drinks, Hydration & Flavour

Feeling like cheating on the Total Diet?

What to do if I'm out of ketosis on the Total Plan?

How do I know I am in ketosis?

I have heard you get bad breath on the Total Plan, what can I do to prevent this?

Can I exercise while on the Total Plan?

Are there any side effects?

Managing Challenges & Lifestyle

What to do when dining out with family while on the Total Diet

Can I eat out for a special occasion when on the Total Plan?

What should I do if I have an upcoming dinner while on the Total Plan?

Eating Out & Special Occasions

Will I put the weight back on after the Total diet?

What do I do once I reach my target weight?

Will I put the weight back on when I return to conventional food after the Total Plan?

What do I eat when I get to my target weight on the Total Plan?

How do I transition back to regular meals after the Total Plan?

What happens after I complete the 12-week programme on the Total Plan?

Maintenance & After the Plan

Total diet

Introducing the new you switch plan

What food should I eat on switch?

How does the switch calculator work?

Reset and recharge: How switch sprints can revitalise your health goals

What is  a switch boost day?

What is a switch nourish day?

What is an occasion day?

The new you switch plan guide: Tailoring carbs to your goals

Switch diet

What allergens are in your products?

What products are suitable for vegetarians?

How to find the ingredients in a product?

Are the products gluten-free?

Nutrition

How to order

What payment methods can I use?

Are there instalment payment options available?

Is there a monthly subscription fee?

How to select your region and currency at checkout

How do I reorder or try new products?

Ordering & Payments

Can I cancel my order?

Can I modify my order after placing it?

Can I return products for a refund or exchange?

Can I return my products?

Can I exchange items I don't like?

Returns, Exchanges & Cancellations

How long do parcels take to arrive?

Understanding your delivery options & how to track your parcel

Can I change my delivery address after I have placed my order?

How much is delivery?

What countries do The New You deliver to?

Will my order be discreetly packaged?

Before You Order

Delivery

Can I follow the new you plan if I have been prescribed antibiotics?

Can I donate blood while on this diet?

Do I need to take a multivitamin?

Understanding cholesterol changes during the new you plan

Guide to laxatives and digestive health

Hormonal changes and your menstrual cycle: What to expect when losing weight

Is insomnia common when doing the new you plan?

Managing fatigue on the total diet

Why do I feel very cold on your diet?

What can I do about bad breath on the diet?

I have heard your hair falls out on this diet. Is this true?

Can I get hives while on the new you plan?

Why am I coming out in hives

What to do if you forget your shakes

Should I take an extra product if I'm exercising?

Should I add an extra pack if I work out 4 times a week?

What to do if you can't drink 4 litres of water a day

Why is drinking water important on the diet?

What is ketosis?

Understanding Starvation Mode: Myth vs. Reality

The Whoosh Effect

Can I Prep the Meals and Consume Them Later in the Day?

Can I Mix Shakes With Hot Water?

Can I Mix Shakes With Milk?

How Many Pineapple Boosts Can I Have and What Do They Do?

What Is a Meal and What Is a Snack?

Should I Take a 2-Week Break After 12 Weeks on the Diet?

Can I Pause the Plan if I Have a Holiday or Event?

What Happens After the Diet? (Will I Put the Weight Back on After the Diet?)

Track Your Transformation Sheets: A Step-by-Step Guide to Weight and Inch Loss

I'm Feeling a Bit Weak and Tired in Week One, I Don’t Think I Can Do This Diet