What happens if my parcel is delayed or goes missing?

At The New You Plan, we understand how important it is for your parcel to arrive on time so you can stay on track with your journey. We’re here to help if there are any issues with your delivery.

📦 Check Your Tracking Information

Once your order has been dispatched, you’ll receive a Dispatch Confirmation email that includes your tracking number.

👉 Use this tracking link to check the delivery status of your parcel.

Sometimes, delays may occur due to courier issues, weather conditions, or high-volume periods — but your tracking information is the best place to start.

📧 Still Concerned? Contact Us

If your parcel appears delayed, shows as delivered but hasn’t arrived, or has gone missing:

Double-check your tracking information
Check with neighbours or local delivery points
If still unresolved, contact us as soon as possible

📧 Email us: [email protected]
📞 Call us: 028 3833 0720

Please include your order number and tracking number in your message so we can assist you quickly.

🔍 What Happens Next

Once you have contacted us, our team will:

Investigate the issue with the courier
Liaise with the relevant delivery service
Work towards a resolution as quickly as possible

We kindly ask for your patience while we look into this, as we must allow time for the courier to investigate the matter fully.
We understand how frustrating this can be and truly appreciate your understanding and cooperation.

✅ Your Peace of Mind Matters

Rest assured, we will:

Keep you informed during the investigation
Follow up promptly with updates
Ensure missing or delayed items are resolved fairly and efficiently

We’re committed to supporting your journey every step of the way — even when delivery issues arise. 💛

What happens if my parcel is delayed or goes missing?Updated a month ago