What to do if you experience an issue with our service or product

What should I do if I experience an issue with your service or product?

At The New You Plan, we genuinely care about the quality of our products and the service we provide. Our mission is to ensure you have an excellent experience with us every time — and when things go wrong, we are here to make them right.

💛 We’re Here to Help

If you encounter any issue — big or small — we want to hear from you.

We understand how frustrating it can be when something doesn’t meet your expectations, and we are committed to resolving your concerns quickly and fairly.

📧 How to Contact Us

The best way to report an issue is by emailing our support team.

Email: [email protected]

This helps us:

Track your enquiry properly
Assign it to the right team member
Ensure the quickest and most efficient resolution

📦 Order or Product Concerns

If your issue relates to a product or order, please include the following in your message:

Your order number
A brief description of the issue
Any relevant batch numbers or best-before dates
Photos, if applicable (they help us resolve things even faster)

⏳ Why Acting Quickly Helps

The sooner you contact us, the quicker we can investigate and resolve the problem. It also gives us the opportunity to learn and improve from your feedback.

🙏 Thank You for Helping Us Improve

We truly value your feedback. Every comment helps us grow and provide even better service to our community.

Your input is invaluable, and our dedicated support team is always ready to assist you with care.

Your satisfaction matters — and we are here to support you every step of the way. 💛