Getting started & suitability

Medical conditions & special needs

Diet details & how it works

We understand how important your journey to a healthier lifestyle is and we're here to support you every step of the way. We typically aim to get back to you within 24 hours Monday - Friday.

No automated menus
No endless hold times
Just helpful humans ready to assist

New You Plan

Is this for me?

Why choose the new you plan?

Health questionnaire

Is this diet suitable for everyone?

Can I follow the new you plan if I'm under 18?

Can I be on the plan while breastfeeding?

Do I need a doctor's permission to start?

Can I follow this diet If I have a thyroid condition?

Can I follow the new you plan if I have diabetes?

I have diabetes – can I follow the new you plan?

Can I follow the new you plan if I have gout?

Can a person with epilepsy follow this diet?

Is this suitable for people with lactose intolerance?

Are very low-calorie diets (VLCDs) safe for everyone?

Guide to collagen information and recommendations while on the Total Plan

How does your diet work?

Can I use a mix of your products with conventional food?

Is the kickstart bundle suitable for vegetarians?

Should I start the plan now or wait until after my event?

How should I prepare for the new you plan?

Prepare for the first few days: Your journey to success.

Set clear goals before you start.

Why meal planning is essential for success.

Mindset for diet: The key to sustainable success

Set yourself up for success in your environment

Get support: Stay motivated on your journey

Read testimonials and success stories: Discover inspiration for your journey.

How should I prepare for going on your diet?

Getting ready: Preparation & mindset

Unsure about which products to choose?

What products should I use?

Can I select my own products in the kickstart bundle?

What products are best for the fastest weight loss?

Is it okay if I only have shakes?

Are the bars and meals the same as the shakes?

Are the packs the same for male and female customers?

Is this plan similar to other TFR (Total Food Replacement) or VLCD (Very Low-Calorie Diet) diets?

What products should I have?

How many packs should you have?

Products: Choosing & using

How quickly can I lose dress sizes?

How much weight can I expect to lose in 4 weeks on the Total Plan?

I have 3 stones to lose. How long will it take me?

Understanding your body: What to expect in the first month of your diet

Why haven’t I lost weight this week on the Total Plan?

Weight loss expectations & progress

How much does one month cost?

How much does it cost?

What is the cheapest way to order?

Can I select specific products in my order?

Costs & ordering

How much water should I drink on this diet?

Daily tips

Before you start

How do I follow the Total Diet?

What foods can I eat on the total plan?

How many calories will I consume on the Total Diet?

How long can I stay on the Total Plan?

Can I have fewer packs than recommended on the Total Plan?

How many bars can I have a day on the Total Plan?

Can I have a bar and a meal on the same day while on the Total Plan?

Can I swap one of my meals for a snack on the Total Plan?

Can I have a bar as a snack on the Total Plan?

What else can I have on the Total Plan?

I don’t like shakes, will I still lose weight with other products? What could I take?

Can I eat regular food occasionally while on the Total Plan?

How often can I have snacks?

Can I have sweeteners while on the Total Plan?

Can I drink alcohol on the Total Diet?

How come there are sugars in these products on the Total Plan?

Is it better to have shakes only in the first week of the Total Plan?

Can I add pepper and chilli to my packs?

Can I have fruit and vegetables on the Total Plan?

What time should I have my products?

Getting Started & Following the Plan

What can I drink on the New You Plan?

Can I add milk to my tea/coffee?

Why does milk in tea or coffee not count towards my water intake on the Total Plan?

Can I drink diet zero drinks on the Total Plan?

What teas can I drink on the Total Plan?

Why can’t I have sugar-free drinks on the Total Plan?

Can I add herbs and spices to my products on the Total Plan?

Drinks, Hydration & Flavour

Feeling like cheating on the Total Diet?

What to do if I'm out of ketosis on the Total Plan?

How do I know I am in ketosis?

I have heard you get bad breath on the Total Plan, what can I do to prevent this?

Can I exercise while on the Total Plan?

Managing Challenges & Lifestyle

What to do when dining out with family while on the Total Diet

Can I eat out for a special occasion when on the Total Plan?

What should I do if I have an upcoming dinner while on the Total Plan?

Eating Out & Special Occasions

Will I put the weight back on after the Total diet?

What do I do once I reach my target weight?

Will I put the weight back on when I return to conventional food after the Total Plan?

What do I eat when I get to my target weight on the Total Plan?

How do I transition back to regular meals after the Total Plan?

What happens after I complete the 12-week programme on the Total Plan?

Maintenance & After the Plan

Total diet

Introducing the new you switch plan

What food should I eat on switch?

How does the switch calculator work?

Reset and recharge: How switch sprints can revitalise your health goals

What is  a switch boost day?

What is a switch nourish day?

What is an occasion day?

The new you switch plan guide: Tailoring carbs to your goals

Switch diet

Are the products gluten-free?

What allergens are in your products?

What products are suitable for vegetarians?

How to find the ingredients in a product?

Nutrition

What to do if your order is incorrect

What should I do if I receive the wrong items?

Can I return products for a refund or exchange?

Can I return my products?

Can I exchange items I don't like?

Can I cancel my order?

Can I modify my order after placing it?

What to do if you experience an issue with our service or product

What happens if my parcel is delayed or goes missing?

What to do when your products are out of stock?

Why haven't I received my free gifts?

How to order

How do I reorder or try new products?

What payment methods can I use?

Are there instalment payment options available?

Is there a monthly subscription fee?

How to select your region and currency at checkout

Report a problem with your order

Order info

How long do parcels take to arrive?

How much is delivery?

Understanding your delivery options & how to track your parcel

Can I change my delivery address after I have placed my order?

Will my order be discreetly packaged?

What countries do The New You deliver to?

Delivery

Can I follow the new you plan if I have been prescribed antibiotics?

Are there any side effects?

Can I donate blood while on this diet?

Do I need to take a multivitamin?

Understanding cholesterol changes during the new you plan

Guide to laxatives and digestive health

Hormonal changes and your menstrual cycle: What to expect when losing weight

Is insomnia common when doing the new you plan?

Managing fatigue on the total diet

Why do I feel very cold on your diet?

What can I do about bad breath on the diet?

I have heard your hair falls out on this diet. Is this true?

Can I get hives while on the new you plan?

Why am I coming out in hives

What to do if you forget your shakes

Should I take an extra product if I'm exercising?

Should I add an extra pack if I work out 4 times a week?

What to do if you can't drink 4 litres of water a day

Why is drinking water important on the diet?

What is ketosis?

Understanding Starvation Mode: Myth vs. Reality

The Whoosh Effect

Can I Prep the Meals and Consume Them Later in the Day?

Can I Mix Shakes With Hot Water?

Can I Mix Shakes With Milk?

How Many Pineapple Boosts Can I Have and What Do They Do?

What Is a Meal and What Is a Snack?

Should I Take a 2-Week Break After 12 Weeks on the Diet?

Can I Pause the Plan if I Have a Holiday or Event?

What Happens After the Diet? (Will I Put the Weight Back on After the Diet?)

Track Your Transformation Sheets: A Step-by-Step Guide to Weight and Inch Loss

I'm Feeling a Bit Weak and Tired in Week One, I Don’t Think I Can Do This Diet