At The New You Plan, we’re about more than great-tasting, high-quality products at competitive prices — we’re about supporting you properly. Your success sits at the heart of everything we do. That’s why we’ve built multiple support options to meet y

At The New You Plan, we&#x2019;re about more than great-tasting, high-quality products at competitive prices &#x2014; we&#x2019;re about supporting you properly.Your success sits at the heart of everything we do. That&#x2019;s why we&#x2019;ve built multiple support options to meet you wherever you are in your journey &#x2014; from day one through to long-term transformation.<hr data-start="574" data-end="577"><h2 data-start="579" data-end="617" id="-support-that-truly-has-your-back">&#x1F496; Support That Truly Has Your Back</h2><h3 data-start="619" data-end="659" id="-a-vibrant-supportive-community">&#x1F465; A Vibrant, Supportive Community</h3>Join our exclusive Secret Slimmers Facebook group &#x2014; a private, uplifting space where thousands of members share progress, ask questions, stay accountable, and celebrate every win (big or small).The group is supported by&#xA0;Rachael, our amazing Community Manager. Rachael keeps the community positive, welcoming, and motivating with daily themes, encouragement, and challenge guidance &#x2014; helping members feel supported at every stage.&#x1F449; Join Secret Slimmers here: <a data-start="1169" data-end="1215" rel="noopener" target="_new" href="https://www.facebook.com/groups/secretslimmers">https://www.facebook.com/groups/secretslimmers</a>You&#x2019;re never doing this alone.<hr data-start="1249" data-end="1252"><h3 data-start="1254" data-end="1301" id="-new-customer-zooms--hosted-by-rachael">&#x1F3A5; New Customer Zooms &#x2013; Hosted by Rachael</h3>If you&#x2019;re new to the plan, we strongly recommend joining one of our New Customer Zoom sessions, hosted by Rachael.These live sessions are designed to help you:<ul data-start="1472" data-end="1655"><li data-start="1472" data-end="1505">Understand how the plan works</li><li data-start="1506" data-end="1540">Feel confident getting started</li><li data-start="1541" data-end="1594">Ask questions in a friendly, judgement-free space</li><li data-start="1595" data-end="1655">Start off on the right foot with clarity and reassurance</li></ul>&#x1F449; Register for a New Customer Zoom: <a data-start="1700" data-end="1763" rel="noopener" target="_new" href="https://us02web.zoom.us/meeting/register/02pWTd5NRhKLu_-ic4WP2A">https://us02web.zoom.us/meeting/register/02pWTd5NRhKLu_-ic4WP2A</a>Many members find these sessions incredibly reassuring &#x2014; and a great first step into the community.<hr data-start="1866" data-end="1869"><h3 data-start="1871" data-end="1902" id="-friendly-phone-support">&#x1F4DE; Friendly Phone Support</h3>Prefer to speak to a real person? Our warm, knowledgeable team is just a phone call away for guidance, reassurance, or a confidence boost.&#x1F4DE; 028 38 380 720 &#x1F558;&#xA0;Mon&#x2013;Thu: 9am&#x2013;5:30pm &#x1F558;&#xA0;Fri: 9am&#x2013;4:30pm &#x1F4F4; Weekends: Closed (messages picked up when we reopen)<hr data-start="2182" data-end="2185"><h3 data-start="2187" data-end="2213" id="-live-chat-support">&#x1F4AC; Live Chat Support</h3>Need help quickly? Click the pink Chat icon on our website to speak to a team member in real time.<hr data-start="2318" data-end="2321"><h3 data-start="2323" data-end="2345" id="-email-support">&#x1F4E7; Email Support</h3>Want to send us a message instead? We&#x2019;re always happy to help with questions, concerns, or encouragement.&#x1F4E7; <a data-start="2458" data-end="2483" rel="noopener">support@thenewyouplan.com</a><hr data-start="2487" data-end="2490"><h2 data-start="2492" data-end="2541" id="-more-than-a-diet--a-real-commitment-to-you">&#x1F49B; More Than a Diet &#x2014; A Real Commitment to You</h2>When you choose The New You Plan, you&#x2019;re not just purchasing products &#x2014; you&#x2019;re joining a community built on:<ul data-start="2653" data-end="2712"><li data-start="2653" data-end="2667">Motivation</li><li data-start="2668" data-end="2686">Accountability</li><li data-start="2687" data-end="2712">Real human connection</li></ul>Whether you need help choosing products, understanding how the plan works, or simply someone to believe in you &#x2014; we&#x2019;re here.<hr data-start="2840" data-end="2843"><h2 data-start="2845" data-end="2884" id="-youre-never-alone-on-this-journey">&#x2705; You&#x2019;re Never Alone on This Journey</h2>Choosing The New You Plan means choosing ongoing support, encouragement, and care &#x2014; not just at the start, but through every step of your transformation.Because this isn&#x2019;t just about weight loss. It&#x2019;s about building confidence, consistency, and a life you feel proud of.We&#x2019;re excited to be part of your journey &#x1F49B;&#x201C;Ordinary things, done consistently, create extraordinary results.&#x201D;

Why choose the New You Plan?

Before beginning your journey, your health and safety must come first. Taking a few simple steps before starting ensures your transformation is not only effective — but safe, responsible and sustainable. We strongly recommend speaking to your GP or h

<h1 data-start="304" data-end="364" id="isPasted">&#x1FA7A; Prioritise Your Health Before Starting The New You Plan</h1>Before beginning your journey, your health and safety must come first.Taking a few simple steps before starting ensures your transformation is not only effective &#x2014; but safe, responsible and sustainable.<hr data-start="572" data-end="575"><h2 data-start="577" data-end="625" id="-speak-to-your-healthcare-professional-first">&#x2705; Speak to Your Healthcare Professional First</h2>We strongly recommend speaking to your GP or healthcare provider before starting any calorie-controlled weight loss plan.This is especially important if you:<ul data-start="788" data-end="902"><li data-start="788" data-end="818">Take prescribed medication</li><li data-start="819" data-end="857">Have an existing medical condition</li><li data-start="858" data-end="902">Have recently been unwell or had surgery</li></ul>Your doctor can:&#x2714; Review your medical history &#x2714; Assess medication interactions &#x2714; Advise whether a very low-calorie phase is appropriate &#x2714; Monitor you if neededPersonalised medical advice protects your wellbeing.<hr data-start="1129" data-end="1132"><h1 data-start="1134" data-end="1158" id="-pre-start-checklist">&#x1F4DD; Pre-Start Checklist</h1>Before starting, please ensure:&#x2714; Your BMI is over 25 (at least one stone overweight) &#x2714; You have no medical contraindications (see below) &#x2714; You have received doctor approval if required &#x2714; You have checked your blood pressure &#x2714; You commit to reviewing your health regularly during the plan (recommended every 28 days)<hr data-start="1487" data-end="1490"><h1 data-start="1492" data-end="1542" id="-who-should-not-start-without-medical-approval">&#x1F6AB; Who Should Not Start Without Medical Approval</h1>The New You Plan may not be suitable for you if any of the following apply.If unsure &#x2014; please consult your doctor first.<hr data-start="1668" data-end="1671"><h2 data-start="1673" data-end="1707" id="medical-conditions--medication">Medical Conditions &amp; Medication</h2>&#x2022; Eating disorders &#x2022; Use of anti-obesity medication &#x2022; Type 1 diabetes or insulin use &#x2022; Diabetes treated with medication (requires medical supervision) &#x2022; Serious heart disease or recent heart attack &#x2022; Arrhythmia or heart rhythm disorders &#x2022; Recent stroke &#x2022; Severe liver or kidney disease &#x2022; Severe psychiatric illness &#x2022; Use of MAOI or Lithium medication &#x2022; Anti-coagulants / blood-thinning medication &#x2022; Recent thrombosis or preventative thrombosis treatment (within 6 months) &#x2022; Angina within the last 12 months &#x2022; Gout (only suitable with medical approval on 1200kcal+ plan) &#x2022; Any prescribed medication (requires doctor&#x2019;s approval) &#x2022; Serious illness, trauma or surgery within the last 3 months &#x2022; Upcoming planned surgery<hr data-start="2460" data-end="2463"><h2 data-start="2465" data-end="2489" id="pregnancy--postnatal">Pregnancy &amp; Postnatal</h2>&#x2022; Currently pregnant &#x2022; Within 3 months of giving birth &#x2022; Breastfeeding (if baby&#x2019;s sole source of nutrition) &#x2022; Miscarriage after 20+ weeks gestation (requires medical advice before starting)<hr data-start="2688" data-end="2691"><h2 data-start="2693" data-end="2712" id="age-restrictions">Age Restrictions</h2>&#x2022; Under 16 years old &#x2022; Over 75 years old (medical approval required)<hr data-start="2786" data-end="2789"><h2 data-start="2791" data-end="2821" id="other-health-considerations">Other Health Considerations</h2>&#x2022; BMI under 25 &#x2022; History of heart, kidney or liver disease &#x2022; Porphyria &#x2022; Severe depression &#x2022; Anorexia or bulimia nervosa &#x2022; Within 3 months of a heart attack, stroke or major operation &#x2022; Hypertension (only suitable on 1200kcal+ plan with medical approval)<hr data-start="3091" data-end="3094"><h1 data-start="3096" data-end="3120" id="-your-safety-matters">&#x1F49B; Your Safety Matters</h1>Structured, calorie-controlled plans can be highly effective &#x2014; but they must be followed responsibly.If you are ever unsure about your suitability:&#x1F4DE; 028 3833 0720 &#x1F4E7; <a data-start="3295" data-end="3320" rel="noopener">support@thenewyouplan.com</a> &#x1F4AC; Live Chat via our websiteWe are always happy to guide you &#x2014; but your doctor&#x2019;s advice should always come first.Your health is the foundation of your transformation.And we&#x2019;re here to support you every step of the way &#x1F499;

Eligibility & Medical Guidance Before Starting

Regrettably, The New You Plan is not suitable for individuals who are currently breastfeeding. We prioritise the health and safety of both mother and baby, and during breastfeeding, your body requires additional calories and nutrients to support your

<h1 id="isPasted">&#x1F931; Can I Be on the Plan While Breastfeeding?</h1>Regrettably, The New You Plan is not suitable for individuals who are currently breastfeeding.We prioritise the health and safety of both mother and baby, and during breastfeeding, your body requires additional calories and nutrients to support your well-being and your baby&#x2019;s development. For this reason, we do not recommend following a Very Low-Calorie Diet (VLCD) or any restrictive plan during this important phase.<hr><h2 id="-other-situations-where-the-plan-is-not-recommended">&#x274C; Other Situations Where the Plan Is Not Recommended:</h2><h3 id="-pregnancy">&#x1F930; Pregnancy</h3>Our plan is&#xA0;not suitable during pregnancy due to the body&#x2019;s unique and increased nutritional needs. Additionally, our products contain&#xA0;Vitamin A in the form of retinol/retinyl, which may pose a risk of birth defects or miscarriage. We recommend focusing on pregnancy-specific supplements and natural sources of beta-carotene (e.g. carrots, leafy greens).<hr><h3 id="-postpartum-within-the-last-3-months">&#x1F37C; Postpartum (Within the Last 3 Months)</h3>During the early postpartum period, your body is healing and adjusting. This time requires specialised nutritional care to support recovery, energy levels, and hormonal balance. We recommend waiting at least 3 months post-birth before considering our plan &#x2014; and only with medical clearance.<hr><h3 id="-recently-experienced-a-miscarriage">&#x1F494; Recently Experienced a Miscarriage</h3>This is an incredibly sensitive time, and we encourage prioritising your emotional and physical recovery. Nutritional needs may vary, and guidance from a healthcare professional is highly recommended before making dietary changes.<hr><h2 id="-your-well-being-comes-first">&#x1F49B; Your Well-Being Comes First</h2>We are committed to your safety and success. If you&apos;re in any of the above stages, we encourage you to speak with a GP, midwife, or registered nutritionist for personalised guidance.<hr><h2 id="-need-support-or-have-questions">&#x1F4DE; Need Support or Have Questions?</h2>We&#x2019;re always here to help and answer any questions you may have.&#x1F4DE;&#xA0;Call us: 028 38 380 720 &#x1F4E7; Email us: <a href="mailto:support@thenewyouplan.com">support@thenewyouplan.com</a>Whether now or later, we&#x2019;re here when you&#x2019;re ready. &#x1F49B;

Can I be on the plan while breastfeeding?

We understand how important your journey to a healthier lifestyle is and we're here to support you every step of the way. We typically aim to get back to you within 24 hours Monday - Friday.

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New You Plan

Getting started & suitability

Is this for me?

Can I follow the new you plan if I have diabetes?

I have diabetes – can I follow the new you plan?

Can I follow the new you plan if I have gout?

Can a person with epilepsy follow this diet?

Is this suitable for people with lactose intolerance?

Are very low-calorie diets (VLCDs) safe for everyone?

Guide to collagen information and recommendations while on the Total Plan

VLCD or Injections: Which Is Right for You?

Important Guidance: Why a VLCD Is Not Suitable During Pregnancy

Can I follow the new you plan if I have been prescribed antibiotics?

Can I follow this diet If I have a thyroid condition?

🌿 Medical Conditions & Very Low-Calorie / Total Diet Replacement Plans

Medical conditions & Individual Requirements

How does your diet work?

Can I use a mix of your products with conventional food?

Is the kickstart bundle suitable for vegetarians?

Diet details & how it works

Should I start the plan now or wait until after my event?

How should I prepare for the new you plan?

Prepare for the first few days: Your journey to success.

Set clear goals before you start.

Why meal planning is essential for success.

Mindset for diet: The key to sustainable success

Set yourself up for success in your environment

Get support: Stay motivated on your journey

Read testimonials and success stories: Discover inspiration for your journey.

How should I prepare for going on your diet?

Getting ready: Preparation & mindset

💫 Getting Started with The New You Plan

What products should I use?

Can I Select My Own Products in the Kickstart Bundle?

What products are best for the fastest weight loss?

Is it okay if I only have shakes?

Are the bars and meals the same as the shakes?

Are the packs the same for male and female customers?

Is this plan similar to other TFR (Total Food Replacement) or VLCD (Very Low-Calorie Diet) diets?

What products should I have?

How many packs should you have?

Can I Prep the Meals and Consume Them Later in the Day?

Can I Mix Shakes With Milk?

Can I Mix Shakes With Hot Water?

How Many Pineapple Boosts Can I Have and What Do They Do?

What Is a Meal and What Is a Snack?

What Do Berry Boost and Pineapple Boost Do?

Products: Choosing & using

How quickly can I lose dress sizes?

How much weight can I expect to lose in 4 weeks on the Total Plan?

I have 3 stones to lose. How long will it take me?

Understanding your body: What to expect in the first month of your diet

Why haven’t I lost weight this week on the Total Plan?

Weight loss expectations & progress

How much does one month cost?

🛒 Ordering & Getting the Best Value on The New You Plan

What is the cheapest way to order?

Can I select specific products in my order?

What to do when your products are out of stock?

Costs & ordering

How much water should I drink on this diet?

Daily tips

Before you start

How do I follow the Total Diet?

What foods can I eat on the total plan?

How many calories will I consume on the Total Diet?

How long can I stay on the Total Plan?

Can I have fewer packs than recommended on the Total Plan?

How many bars can I have a day on the Total Plan?

Can I have a bar and a meal on the same day while on the Total Plan?

Can I swap one of my meals for a snack on the Total Plan?

Can I have a bar as a snack on the Total Plan?

What else can I have on the Total Plan?

I don’t like shakes, will I still lose weight with other products? What could I take?

Can I eat regular food occasionally while on the Total Plan?

How often can I have snacks?

Can I have sweeteners while on the Total Plan?

Can I drink alcohol on the Diet?

How come there are sugars in these products on the Total Plan?

Is it better to have shakes only in the first week of the Total Plan?

Can I add pepper and chilli to my packs?

Can I have fruit and vegetables on the Total Plan?

What time should I have my products?

💊 Can I Take Additional Supplements on the Total Plan?

Getting Started & Following the Plan

What can I drink on the New You Plan?

Can I add milk to my tea/coffee?

Why does milk in tea or coffee not count towards my water intake on the Total Plan?

Can I drink diet zero drinks on the Total Plan?

What teas can I drink on the Total Plan?

Why can’t I have sugar-free drinks on the Total Plan?

Can I add herbs and spices to my products on the Total Plan?

Why is drinking water important on the diet?

What to do if you can't drink 4 litres of water a day

📝 Product Mixing Instructions and Tips

Drinks, Hydration & Flavour

Feeling like cheating on the Total Diet?

What to do if I'm out of ketosis on the Total Plan?

How do I know I am in ketosis?

I have heard you get bad breath on the Total Plan, what can I do to prevent this?

🏃 Can I Exercise on Your Diet?

❓ Are There Any Side Effects on The New You Plan?

What to do if you forget your shakes

Can I donate blood while on this diet?

Guide to laxatives and digestive health

Should I take an extra product if I'm exercising?

Should I add an extra pack if I work out 4 times a week?

Managing Challenges & Lifestyle

What to do when dining out with family while on the Total Diet

Can I eat out for a special occasion when on the Total Plan?

What should I do if I have an upcoming dinner while on the Total Plan?

Eating Out & Special Occasions

Will I put the weight back on after the Total diet?

What do I do once I reach my target weight?

Will I put the weight back on when I return to conventional food after the Total Plan?

What do I eat when I get to my target weight on the Total Plan?

How do I transition back to regular meals after the Total Plan?

What happens after I complete the 12-week programme on the Total Plan?

What Happens After the Diet? (Will I Put the Weight Back on After the Diet?)

Maintenance & After the Plan

Total diet

Introducing the new you switch plan

What food should I eat on switch?

How does the switch calculator work?

Reset and recharge: How switch sprints can revitalise your health goals

What is  a switch boost day?

What is a switch nourish day?

What is an occasion day?

The new you switch plan guide: Tailoring carbs to your goals

Switch diet

What allergens are in your products?

What products are suitable for vegetarians?

How to find the ingredients in a product?

Do you have Gluten Free Products

🌱 Do You Have Vegan Products?

Nutrition

How to order

What payment methods can I use?

Are there instalment payment options available?

Is there a monthly subscription fee?

How to select your region and currency at checkout

How do I reorder or try new products?

Ordering & Payments

What should I do if I receive the wrong items?

What to do if your order is incorrect

What happens if my parcel is delayed or goes missing?

Report a problem with your order

What to do if you experience an issue with our service or product

Why haven't I received my free gifts?

Order Problems & Issues

Can I cancel my order?

Can I modify my order after placing it?

Can I return products for a refund or exchange?

Can I return my products?

Can I exchange items I don't like?

Returns, Exchanges & Cancellations

Order info

How long do parcels take to arrive?

Understanding your delivery options & how to track your parcel

Can I change my delivery address after I have placed my order?

What countries do The New You deliver to?

Will my order be discreetly packaged?

Before You Order

Delivery

💙 The New You Plan: Bullying Policy Guide 💙

Understanding cholesterol changes during the new you plan

What Should I Do if I Feel Unwell While on the Plan?

I'm Feeling a Bit Weak and Tired in Week One, I Don’t Think I Can Do This Diet