Getting Started & Following the Plan

Drinks, Hydration & Flavour

Managing Challenges & Lifestyle

Eating Out & Special Occasions

Maintenance & After the Plan

We understand how important your journey to a healthier lifestyle is and we're here to support you every step of the way. We typically aim to get back to you within 24 hours Monday - Friday.

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No endless hold times
Just helpful humans ready to assist

New You Plan

Total diet

Why choose the new you plan?

Health questionnaire

Is this diet suitable for everyone?

Can I follow the new you plan if I'm under 18?

Can I be on the plan while breastfeeding?

Do I need a doctor's permission to start?

Can I follow this diet If I have a thyroid condition?

Getting started & suitability

Can I follow the new you plan if I have diabetes?

I have diabetes – can I follow the new you plan?

Can I follow the new you plan if I have gout?

Can a person with epilepsy follow this diet?

Is this suitable for people with lactose intolerance?

Are very low-calorie diets (VLCDs) safe for everyone?

Guide to collagen information and recommendations while on the Total Plan

VLCD or Injections: Which Is Right for You?

Important Guidance: Why a VLCD Is Not Suitable During Pregnancy

Can I follow the new you plan if I have been prescribed antibiotics?

Medical conditions & Individual Requirements

How does your diet work?

Can I use a mix of your products with conventional food?

Is the kickstart bundle suitable for vegetarians?

Diet details & how it works

Is this for me?

Should I start the plan now or wait until after my event?

How should I prepare for the new you plan?

Prepare for the first few days: Your journey to success.

Set clear goals before you start.

Why meal planning is essential for success.

Mindset for diet: The key to sustainable success

Set yourself up for success in your environment

Get support: Stay motivated on your journey

Read testimonials and success stories: Discover inspiration for your journey.

How should I prepare for going on your diet?

Getting ready: Preparation & mindset

Unsure about which products to choose?

What products should I use?

Can I select my own products in the kickstart bundle?

What products are best for the fastest weight loss?

Is it okay if I only have shakes?

Are the bars and meals the same as the shakes?

Are the packs the same for male and female customers?

Is this plan similar to other TFR (Total Food Replacement) or VLCD (Very Low-Calorie Diet) diets?

What products should I have?

How many packs should you have?

Can I Prep the Meals and Consume Them Later in the Day?

Can I Mix Shakes With Milk?

Can I Mix Shakes With Hot Water?

How Many Pineapple Boosts Can I Have and What Do They Do?

What Is a Meal and What Is a Snack?

What Do Berry Boost and Pineapple Boost Do?

Products: Choosing & using

How quickly can I lose dress sizes?

How much weight can I expect to lose in 4 weeks on the Total Plan?

I have 3 stones to lose. How long will it take me?

Understanding your body: What to expect in the first month of your diet

Why haven’t I lost weight this week on the Total Plan?

Weight loss expectations & progress

How much does one month cost?

How much does it cost?

What is the cheapest way to order?

Can I select specific products in my order?

What to do when your products are out of stock?

Costs & ordering

How much water should I drink on this diet?

Daily tips

Before you start

How do I follow the Total Diet?

What foods can I eat on the total plan?

How many calories will I consume on the Total Diet?

How long can I stay on the Total Plan?

Can I have fewer packs than recommended on the Total Plan?

How many bars can I have a day on the Total Plan?

Can I have a bar and a meal on the same day while on the Total Plan?

Can I swap one of my meals for a snack on the Total Plan?

Can I have a bar as a snack on the Total Plan?

What else can I have on the Total Plan?

I don’t like shakes, will I still lose weight with other products? What could I take?

Can I eat regular food occasionally while on the Total Plan?

How often can I have snacks?

Can I have sweeteners while on the Total Plan?

Can I drink alcohol on the Total Diet?

How come there are sugars in these products on the Total Plan?

Is it better to have shakes only in the first week of the Total Plan?

Can I add pepper and chilli to my packs?

Can I have fruit and vegetables on the Total Plan?

What time should I have my products?

What can I drink on the New You Plan?

Can I add milk to my tea/coffee?

Why does milk in tea or coffee not count towards my water intake on the Total Plan?

Can I drink diet zero drinks on the Total Plan?

What teas can I drink on the Total Plan?

Why can’t I have sugar-free drinks on the Total Plan?

Can I add herbs and spices to my products on the Total Plan?

Why is drinking water important on the diet?

What to do if you can't drink 4 litres of water a day

Feeling like cheating on the Total Diet?

What to do if I'm out of ketosis on the Total Plan?

How do I know I am in ketosis?

I have heard you get bad breath on the Total Plan, what can I do to prevent this?

Can I exercise while on the Total Plan?

Are there any side effects?

What to do if you forget your shakes

Can I donate blood while on this diet?

Guide to laxatives and digestive health

Should I take an extra product if I'm exercising?

Should I add an extra pack if I work out 4 times a week?

What to do when dining out with family while on the Total Diet

Can I eat out for a special occasion when on the Total Plan?

What should I do if I have an upcoming dinner while on the Total Plan?

Will I put the weight back on after the Total diet?

What do I do once I reach my target weight?

Will I put the weight back on when I return to conventional food after the Total Plan?

What do I eat when I get to my target weight on the Total Plan?

How do I transition back to regular meals after the Total Plan?

What happens after I complete the 12-week programme on the Total Plan?

What Happens After the Diet? (Will I Put the Weight Back on After the Diet?)

Introducing the new you switch plan

What food should I eat on switch?

How does the switch calculator work?

Reset and recharge: How switch sprints can revitalise your health goals

What is  a switch boost day?

What is a switch nourish day?

What is an occasion day?

The new you switch plan guide: Tailoring carbs to your goals

Switch diet

What allergens are in your products?

What products are suitable for vegetarians?

How to find the ingredients in a product?

Are the products gluten-free?

Nutrition

How to order

What payment methods can I use?

Are there instalment payment options available?

Is there a monthly subscription fee?

How to select your region and currency at checkout

How do I reorder or try new products?

Ordering & Payments

What should I do if I receive the wrong items?

What to do if your order is incorrect

What happens if my parcel is delayed or goes missing?

Report a problem with your order

What to do if you experience an issue with our service or product

Why haven't I received my free gifts?

Order Problems & Issues

Can I cancel my order?

Can I modify my order after placing it?

Can I return products for a refund or exchange?

Can I return my products?

Can I exchange items I don't like?

Returns, Exchanges & Cancellations

Order info

How long do parcels take to arrive?

Understanding your delivery options & how to track your parcel

Can I change my delivery address after I have placed my order?

How much is delivery?

What countries do The New You deliver to?

Will my order be discreetly packaged?

Before You Order

Delivery

What Should I Do if I Feel Unwell While on the Plan?

I'm Feeling a Bit Weak and Tired in Week One, I Don’t Think I Can Do This Diet